RealFrameDocs
Security & privacy

What is collected

What the service holds, and what it never sees.

Held by the service

DataWhy
Your email and a hash of your passwordTo sign you in
Computer names and identitiesTo list and recognise them
Online state and last seenTo show what you can reach
Session start, end, lengthThe Connections log
Path, delay, loss, data usedSo you can tell a bad network from a bad setting
Account eventsThe Activity list
Billing detailsHeld by the payment company, not us

Never collected

  • What is on your screen.
  • What you type.
  • What you copy.
  • Files, since there is no file transfer.

These are not policy choices that could quietly change. Session content is locked between your two computers, so it does not exist in readable form anywhere else.

Usage data

The apps and website report anonymous events, like launches and sign-ins. They carry nothing from inside a session.

How long

Account data lives as long as the account. Closing it in Settings deletes the account, its computers and its history. That cannot be undone.

Self-hosting

Run it yourself and all of the above stays on your own servers. The locking works the same either way.

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