Find your problem

Pick the symptom. Each page is a short list in the order that fixes it fastest.

No session starts at all.

Connected, but nothing to see.

Soft text and smeared edges.

Amber dot, reconnects, stalls.

Keys in the wrong place, offset clicks.

The four facts worth having ready

If you end up emailing us, these four answer most of it before we ask:


Both systems	Windows, Linux, or Mac at each end
Both versions	Shown in each app, and on Devices
The dot colour	Green, amber, or red when it went wrong
What you tried	Saves you repeating it